Notocat Status - Incident history https://notocat.instatus.com Notocat Thu, 28 Nov 2024 13:24:00 +0000 Our email provider is currently down Type: Incident Duration: 5 days, 13 hours and 9 minutes Affected Components: API Nov 28, 13:24:00 GMT+0 - Investigating - We are currently investigating this incident, but for now, creating newsletters and sending them will not work. We apologize for the inconvenience! We are trying our best to resolve the issue as soon as possible. Nov 30, 02:06:52 GMT+0 - Investigating - This is still ongoing and we are trying to get hold of our email provider. In the meantime, we are exploring migration options to other providers. Nov 30, 03:08:00 GMT+0 - Investigating - Which services are down specifically: \- Domain settings \- Creating newsletters \- Tracking analytics \- Sending tests and newsletters Everything else, including subscription forms, continue to work as expected. Dec 2, 02:42:09 GMT+0 - Investigating - Unfortunately, our Email Service Provider is still ignoring our requests to look into our case. We are hoping to get some resolution today. Dec 3, 02:45:18 GMT+0 - Monitoring - Our Email Service Provider reached out and re-activated our account. It was wrongly de-activated in the first place and we are reaching out for further clarification. In the meantime, the service is back online and you can send and create newsletters. We might still experience some issues calculating the opens and clicks metrics in some instances, but we're working on getting that sorted asap. Many apologies for the inconvenience caused! Dec 3, 03:16:38 GMT+0 - Identified - The ESP support team misled us and seemed to forget to activate our account. Please bear with us while we push them a bit more. Dec 4, 02:33:27 GMT+0 - Resolved - Our ESP has fully re-instantiated our services and Notocat works as usual now. Many apologies for the extended downtime. If you have any questions about this, feel free to email us at hello@notocat.com Type: Incident

Duration: 5 days, 13 hours and 9 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>13:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident, but for now, creating newsletters and sending them will not work. We apologize for the inconvenience! We are trying our best to resolve the issue as soon as possible..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>02:06:52</var> GMT+0</small><br><strong>Investigating</strong> - This is still ongoing and we are trying to get hold of our email provider. In the meantime, we are exploring migration options to other providers..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>03:08:00</var> GMT+0</small><br><strong>Investigating</strong> - Which services are down specifically: \- Domain settings \- Creating newsletters \- Tracking analytics \- Sending tests and newsletters Everything else, including subscription forms, continue to work as expected..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:42:09</var> GMT+0</small><br><strong>Investigating</strong> - Unfortunately, our Email Service Provider is still ignoring our requests to look into our case. We are hoping to get some resolution today..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>02:45:18</var> GMT+0</small><br><strong>Monitoring</strong> - Our Email Service Provider reached out and re-activated our account. It was wrongly de-activated in the first place and we are reaching out for further clarification. In the meantime, the service is back online and you can send and create newsletters. We might still experience some issues calculating the opens and clicks metrics in some instances, but we're working on getting that sorted asap. Many apologies for the inconvenience caused!.</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>03:16:38</var> GMT+0</small><br><strong>Identified</strong> - The ESP support team misled us and seemed to forget to activate our account. Please bear with us while we push them a bit more..</p> <p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>02:33:27</var> GMT+0</small><br><strong>Resolved</strong> - Our ESP has fully re-instantiated our services and Notocat works as usual now. Many apologies for the extended downtime. If you have any questions about this, feel free to email us at hello@notocat.com.</p> ]]> Thu, 28 Nov 2024 13:24:00 +0000 https://notocat.instatus.com/incident/cm42jeo91000b9438ewsoahmh https://notocat.instatus.com/incident/cm42jeo91000b9438ewsoahmh