Notocat - Our email provider is currently down – Incident details

All systems operational

Show current status

Our email provider is currently down

ResolvedMajor outage133 hours 9 minutes

Affected

API

Major outage from 1:24 PM to 2:45 AM, Operational from 2:45 AM to 3:16 AM, Major outage from 3:16 AM to 2:33 AM

  • ResolvedUTC

    Our ESP has fully re-instantiated our services and Notocat works as usual now. Many apologies for the extended downtime.

    If you have any questions about this, feel free to email us at hello@notocat.com

  • IdentifiedUTC

    The ESP support team misled us and seemed to forget to activate our account. Please bear with us while we push them a bit more.

  • MonitoringUTC

    Our Email Service Provider reached out and re-activated our account. It was wrongly de-activated in the first place and we are reaching out for further clarification.

    In the meantime, the service is back online and you can send and create newsletters.

    We might still experience some issues calculating the opens and clicks metrics in some instances, but we're working on getting that sorted asap.

    Many apologies for the inconvenience caused!

  • UpdateUTC

    Unfortunately, our Email Service Provider is still ignoring our requests to look into our case. We are hoping to get some resolution today.

  • UpdateUTC

    Which services are down specifically:
    - Domain settings
    - Creating newsletters
    - Tracking analytics
    - Sending tests and newsletters

    Everything else, including subscription forms, continue to work as expected.

  • UpdateUTC

    This is still ongoing and we are trying to get hold of our email provider. In the meantime, we are exploring migration options to other providers.

  • InvestigatingUTC

    We are currently investigating this incident, but for now, creating newsletters and sending them will not work. We apologize for the inconvenience! We are trying our best to resolve the issue as soon as possible.